Royal Oak Front End Supervisor


Job Title: Royal Oak Front End Supervisor

Location Name:

Are you a social, enthusiastic and motivated individual looking to showcase their passion for delivering outstanding customer service, with a “get the job done” attitude and A+ leadership skills? If so, then this may be the perfect job opportunity for you! Our Royal Oak location is looking to welcome a new Front End Supervisor to our team!

Who we are:
Working at Country Grocer you are a team member contributing to our overall goal of exceptional customer service and support of our community. Our Motto is “You’ll Feel like Family” which we embody in everything we do – from developing team member focused policies to renovating our facilities to enhance our customer shopping experience and team working environment, family is always top of mind.

Schedule Requirements:

  • Ability to work a flexible schedule, including evenings, weekends and holidays

What we need from you:

  • A desire to provide outstanding customer service to our loyal customers
  • The ability to strike up a conversation and communicate with anyone
  • A heightened attention to detail and the ability to work effectively under pressure
  • A high level of motivation and a proactive attitude
  • A willingness to learn and openness to coaching and feedback
  • The ability to comply with established department procedures and safe work practices

Some of what you will do:

  • Supervise front-end team members and ensure that all duties and responsibilities are performed
  • Provide exemplary customer service to both our internal and external customers
  • Handle all customer feedback in a positive and professional manner
  • Scan goods and ensure pricing is correct
  • Process customer’s grocery orders efficiently and accurately
  • Follow all cash handling procedures
  • Learn product codes and differentiate between products
  • Issue receipts, refunds, and credits
  • Maintain a safe, clean and orderly checkout area
  • Perform other duties as required

Experience and Education:

  • A minimum of 1 year leadership experience or 2 years of grocery/retail experience
  • Previous cash handling experience would be considered an asset

Physical Requirements:

  • Ability to safely bend, twist and lift up to 50 lbs on a consistent basis
  • Ability to stand for the duration of scheduled shift
  • Ability to maintain a safe working environment and follow all safety procedures

Perks of Working with Us:

You’ll be joining a team (family) who know the best way to get work done is to have fun doing it.

  • Get paid every Friday!
  • Special Team Member Discount Program
  • Educational Reimbursement Opportunities
  • Pay increases linked to performance
  • Flexible schedules posted in advance
  • Team Member assistance and wellness program
  • A positive and inclusive team-oriented environment
  • Recognition programs that regularly celebrate achievements

A note regarding our response to COVID-19:

The safety and wellness of our Team Members is our absolute priority. We are dedicated to monitoring new information closely, implementing all precautions, following regular cleaning and sanitizing practices, and communicating with our Team Members to ensure a safe and healthy workplace.

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